Terms & Conditions

Company Name: MS Tech IT Solutions

By using our website or hiring us for services, you agree to the following Terms & Conditions. These terms govern your relationship with MS Tech IT Solutions and outline your rights and responsibilities when working with us.

1. Services We Offer

We provide a range of IT and business solutions, including:

  • Custom Software Development
  • Mobile App Development
  • Website Design & Development
  • SEO Services
  • Google & Meta Ads Campaign Management
  • Logo & Graphic Design

All services are delivered according to a written agreement or proposal that outlines the project scope, timeline, payment terms, and deliverables.

2. Client Responsibilities

You agree to:

  • Provide timely access to required information and materials
  • Respond to questions, approvals, or content requests promptly
  • Make payments according to the agreed schedule
  • Review work-in-progress and provide feedback within a reasonable time

Delays caused by the client may affect project timelines and delivery.

3. Payment Terms

Payments are structured in phases, as follows:

  • Initial Payment: A partial upfront payment is required when the project is confirmed.
  • Progress Payment: A second payment is due once approximately 30% to 50% of the project is completed and shown to the client for review.
  • Final Payment: The remaining balance is due upon project completion or as per milestone delivery outlined in the agreement.

Work will not proceed to the next stage unless the relevant payment is made. Ownership of the final deliverables is transferred only after full payment is received.

4. Intellectual Property

Once the final payment is received:

  • You own the rights to all final project deliverables.
  • MS Tech IT Solutions retains the right to showcase non-confidential work in our portfolio.
  • Use of any third-party software, plugins, or tools is subject to their respective licenses.

5. Confidentiality

We treat your data and business information as confidential and do not share it with third parties without your permission, except when required by law or to deliver the service.

6. Project Timelines

Project timelines are estimates and depend on clear communication, timely feedback, and access to needed information. Delays on either side can affect delivery schedules.

7. Limitation of Liability

We do our best to deliver quality work. However, we are not responsible for:

  • Business losses due to delays or unforeseen issues
  • Technical problems caused by third-party platforms or plugins
  • Indirect or incidental damages resulting from the use of our services

Our total liability is limited to the total amount paid for the specific service.

8. Termination

If a project is terminated early by either party:

  • The client is responsible for paying for all work completed up to the termination point.
  • All work created up to that point will be delivered to the client (once payment is received).
  • Any outstanding balance must be cleared before handover.

9. Policy Changes

We reserve the right to update these Terms & Conditions. Any changes will be posted here with a new effective date.

10. Refund Policy

At MS Tech IT Solutions, we follow a fair and transparent refund policy aligned with our project-based service model.

A. Eligibility for Refund

Refunds may be considered if:

  • You cancel the project before any work has started.
  • We are unable to deliver the service due to internal constraints or technical limitations.

Requests must be submitted in writing within 7 days of payment and before project development begins.

B. Non-Refundable Scenarios

We do not offer refunds in the following cases:

  • Work has already started and resources have been allocated
  • The project is 30% or more completed and shown for review
  • The delay or cancellation is due to lack of client communication or input
  • Services such as SEO, ad campaigns, consulting, or design work already in progress

C. Refund Process

If approved, refunds will be processed to the original payment method within 7–10 business days. You will receive confirmation once the refund is initiated.

Contact Us

For questions related to these terms or our refund policy, contact:

Email: ask@mstechitsolution2025gmail.com

Phone: +91-9477881908

Phone: +91-9477881905

MS Tech IT Solutions — Clear Process. Honest Terms. Quality Work.